Personal Information You Provide

• Name, email address, and phone number when you register for courses
• Billing information and address for course enrollment
• Cooking experience level and dietary preferences for personalized instruction
• Photos of your sous-vide creations when you share them with our community
• Questions and feedback submitted through our contact forms

Technical Information

We automatically collect certain technical data when you visit our website:

• IP address and browser type for security and site optimization
• Pages visited and time spent on our site to improve content
• Device information to ensure our recipes display properly on your screen
• Cookie data for remembering your preferences and login status

Educational Services

• Enroll you in cooking programs and send course materials
• Customize lesson plans based on your skill level and interests
• Provide one-on-one coaching support when you need guidance
• Send recipe updates and technique improvements

Communication & Support

• Answer your cooking questions and provide technical assistance
• Send important updates about your enrolled programs
• Share relevant sous-vide tips and cooking inspiration
• Process payments and send enrollment confirmations

Website Improvement

We analyze website usage patterns to make our content more helpful and our platform easier to navigate. This includes understanding which recipes are most popular and where students typically need additional support.

Service Providers We Work With

• Payment Processors: For handling course enrollment payments securely
• Email Platform: To send you course materials and cooking tips
• Cloud Storage: For backing up your progress and recipe collections
• Analytics Services: To understand how our website performs

When We Must Share Information

Canadian law sometimes requires us to disclose information in specific situations:

• Legal compliance when required by courts or government authorities
• Protecting our rights or investigating potential fraud
• Emergency situations involving safety concerns

International Data Transfers

Some of our service providers operate outside Canada. When we transfer your information internationally, we ensure adequate protection through contractual safeguards and privacy frameworks that meet Canadian standards.

Access & Correction

• View Your Data: Request a copy of all personal information we hold about you
• Update Information: Correct any inaccurate details in your profile
• Account Access: Log into your student portal to review and modify most information directly

Withdrawal & Deletion

• Withdraw Consent: Stop receiving marketing emails or optional communications
• Delete Account: Request complete removal of your information from our systems
• Data Portability: Get your data in a format you can transfer elsewhere

How to Exercise Your Rights

Contact us using the information below. We'll respond within 30 days and verify your identity before processing requests. Some information may need to be retained for legal or business purposes even after you request deletion.

Technical Safeguards

• SSL encryption for all data transmitted to and from our website
• Encrypted database storage for sensitive personal information
• Regular security updates and vulnerability assessments
• Access controls limiting who can view your information
• Secure backup systems with redundant storage locations

Operational Security

• Staff training on privacy protection and data handling procedures
• Regular audits of our information management practices
• Incident response procedures for any potential security issues
• Limited access to personal information based on job responsibilities

Data Retention

We keep your information only as long as needed:

• Active Students: Duration of enrollment plus 2 years for certification records
• Marketing Data: Until you unsubscribe or request removal
• Payment Records: 7 years as required by Canadian tax law
• Website Analytics: Anonymized after 14 months

Essential Cookies

These are necessary for basic website functionality:

• Login session management to keep you signed in
• Shopping cart contents when enrolling in multiple courses
• Security tokens to prevent unauthorized access
• Language and region preferences

Analytics & Performance

We use Google Analytics and similar tools to understand how our website is used, which helps us improve content and fix technical issues. This data is anonymized and aggregated.

Marketing & Personalization

• Remembering your cooking interests for relevant content recommendations
• Tracking which recipes you've viewed to suggest related techniques
• Measuring the effectiveness of our educational content

Notification Process

• Post the updated policy on this page with a new "Last Updated" date
• Email enrolled students about significant changes
• Provide a summary of key changes in our course announcements
• Give you 30 days notice before major policy modifications take effect

Your Options

If you disagree with policy changes, you can withdraw consent for non-essential data processing or close your account. We'll honor the privacy terms that were in place when you first enrolled for your existing course materials.